Definition: agency coaching, as Tim Kilroy practices it
Tim Kilroy defines the job as diagnosing before prescribing. His WTF Agency Method centers on Return on Understanding: the deeper you understand a prospect’s business, the better you sell to them, serve them, and keep them. Coaching applies that idea to your own agency first, covering positioning, lead generation, sales process, and operations, so each fix supports the next instead of starting a new fire.